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MUKURU.COM IS HIRING FOR MULTIPLE POSITIONS IN SOUTH AFRICA (Virtual Sales and Support Consultants)

admin May 6, 2022

2 minutes read

Mukuru.com is hiring for multiple positions in South Africa.

DEADLINE: Unspecified

An exciting opportunity exists for Virtual Sales and Support Consultants to join our team. This role is open to applicants from Cape Town, Johannesburg and Pretoria.

The main purpose of this position is to provide exceptional customer service and assistance with money transfer orders and related queries, to promote and support customer loyalty to the Mukuru brand.

The Virtual Sales and Support Consultant reports directly to the Team Leader.

As a Virtual Sales and Support Consultant, you will be responsible for taking incoming calls from current and prospective customers, as well as making call-backs and assisting customers with order creation. The Virtual Sales and Support Consultant is also responsible for promoting new products to new and existing customers.

Internal Liaison takes place with the Digital Support Team, Payment Relations and VAS Teams. External liaison takes place with all external customers contacting the Contact Centre.

Duties and Responsibilities (include but are not limited to)

Assist customers who call the Mukuru contact centre
Manage own system by prioritizing calls
Accurately create tickets on the Zen desk for queries that must be escalated
To call back customers who have requested call-backs
Identify the customer’s needs and either create an order or capture a ticket on the zen desk
Ensure all information is accurately captured onto the system
Create orders on the system on behalf of the customers
Coordinate meetings for new account creation
Provide the new customer with all relevant information about the card and what is required to open an account
Assist new customers from the UK in creating accounts
Promote new and additional products to customers
Uphold the company brand
Manage own professional and self-development

Key Requirements

Grade 12 or equivalent
Degree/Diploma (Desirable)
Mukuru call centre training course
Understanding and speaking of English and one of the following languages: Chewa, Mozambican Portuguese, Changana, Amharic, Oromo, Somali, Afar, Tigrinya or Urdu (Essential)
6 months Customer Service experience
Contact Centre experience (Desirable)
Knowledge of money transfer procedures
Knowledge of FICA regulations
Knowledge of African currencies

Additional Skills

Multitasking skills
Computer skills
Typing skills
Telephone skills
Verbal communication skills
Selling skills
Time management skills
Organisational & administrative skills
Conflict management skills
Attention to detail

*Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks please consider your application unsuccessful.