Apply for the x3 Call Centre Agents posts at the Department of Employment and Labour.
DEADLINE: 18 November 2022
About the Department of Employment and Labour
The Department of Employment and Labour play a significant role in reducing unemployment, poverty and inequality through a set of policies and programmes developed in consultation with social partners, which are aimed at:
- Improved economic efficiency and productivity
- Employment creation
- Sound labour relations
- Eliminating inequality and discrimination in the workplace
- Alleviating poverty in employment
POST: CALL CENTRE AGENTS REF NO: HR4/4/3/1/CCA/UIF (X3 POSTS)
SALARY: R176 310 per annum
CENTRE: Unemployment Insurance Fund: Pretoria
Grade 12 Certificate/equivalent. No experience is required. Knowledge: Unemployment Insurance Act (UIA), Unemployment Insurance Contributions Act (UICA), Batho Pele Principles, Call Centre Operating System. Skills: Communication (verbal and written), Listening, Computer Literacy, Interpersonal, Customer Focused.
DUTIES: Provide inbound and outbound calls services. Render helpdesk services. Maintain the employer database.
ENQUIRIES: Ms JN Twala and Mr NG Kgatle Tel No: (012) 337 1855/1563
HOW TO APPLY/APPLICATIONS:
Submit/Post your application to- Chief Director: Human Resources Management, P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.
FOR ATTENTION: Sub- directorate: Human Resources Management, UIF
Instruction: Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. ONLY a fully completed, initialled and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached) and a recently updated comprehensive CV (with detailed previous experience) is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related documents (s) will be in line with the requirements of the advert. Foreign qualification must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Applicants who do not comply with the abovementioned instruction/ requirements, as well as applications received late will not be considered. The Department does not accept applications via email or fax. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.
Here is the Z83 form : Z83.pdf