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x3 CALL CENTRE AGENT POSTS AT THE DEPARTMENT OF EMPLOYMENT AND LABOUR

admin September 18, 2023

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x3 Call Centre Agent Posts at the Department of Employment and Labour

DEADLINE: 02 October 2023

x3 Call Centre Agent Posts at the Department of Employment and Labour

POST: CALL CENTRE AGENT REF NO: HR 4/ 4/3/1CCA/UIF (X3 POSTS)
SALARY: R202 233 per annum
CENTRE: Unemployment Insurance Fund, Pretoria

REQUIREMENTS: Senior Certificate / Grade 12 or equivalent. 0 – 6 months’ experience. Knowledge: Batho Pele Principles. Telephone Etiquette. Call centre operating system. Skills: Computer Literacy. Interpersonal. Communication. Listening. Customer focused.

DUTIES: Answering incoming calls (Inbound). Handle outgoing calls (Outbound). Maintain employer’s database. Handle electronic enquiries Evaluate the quality of the calls received and provide advice on Standard Operational Measures.

ENQUIRIES: Ms ZW Chauke Tel No: (012) 337 1886

APPLICATIONS: Chief Director: Corporate Services: P O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.FOR ATTENTION : Sub-directorate: Human Resources Management, UIF

Directions to candidates

Applications on form Z83 with full particulars of the applicants’ training, qualifications, competencies, knowledge and experience (on a separate sheet if necessary or a CV) must be forwarded to the department in which the vacancy/vacancies exist(s). NB: PROSPECTIVE APPLICANTS MUST PLEASE USE THE NEW Z83 WHICH IS EFFECTIVE AS AT 01 JANUARY 2021.
Applicants must indicate the reference number of the vacancy in their applications.
Applicants requiring additional information regarding an advertised post must direct their enquiries to the department where the vacancy exists. The Department of Public Service and Administration must not be approached for such information.
It must be ensured that applications reach the relevant advertising departments on or before the applicable closing dates.