Jobs

Receptionist (post level 13): University of the Free State

admin February 23, 2023

2 minutes read

DEADLINE: 28/2/2023

Duties and responsibilities:

•   Ensure that all guest reports, dockets and correspondence are completed accurately and punctually.
•   Make reservations for guests.
•   Ensure that check-in and check-out procedures are strictly adhered to.
•   Report any faults to Maintenance Section.
•   Liaise closely with Housekeeping on check-ins and check-outs.
•   Ensure all takings for the day is correct, balanced and banked according to the policy and procedure.
•   Ensure charges are correctly entered onto Guest’s Folio.
•   Ensure float, cash and credit takings for shift are balanced and cashier report is completed.
•   Handle conference enquiries
•   Carry out any other function and responsibility as directed, to ensure the smooth running of the front desk.
•   Willing to work assigned shifts and weekends.
•   Assist on occasion with breakfast and other functions.
•   Any other duties as required by Housing and Residence Affairs Management.

Inherent Job Requirements:

• Bachelor’s degree or Advanced Diploma/B.Tech degree/Postgraduate Certificate on NQF level 7 OR a 3-year National Diploma on NQF level 6 in Hospitality Management or an equivalent qualification.
• One (1) year experience in the Hospitality industry as receptionist.

Recommendations:

• Knowledge of reservation booking system.

Key Competencies:

•   Results orientated:
o   The ability to cope with a frequently changing environment and to adapt to evolving situations.
o   The ability to be reliable, responsible, dependable and to fulfil obligations.
•   Strategic thinking:
o   The ability to deal with several activities at a time.
o   The ability to focus on details, work towards perfection, and approach work in a neat and organized manner.
•   Business acumen:
o   Ability to adhere to rules and strictly follow work regulations.
o   Proficient in using MS Office.
o   Knowledge of hotel booking system (if knowledge in Semper it will be an advantage).
•   Leading:
o   Ability to maintain high levels of personal motivation, energy and enthusiasm.
o   Ability to be cooperative with others, display good-natured attitude, and encourage people to work together.
•   Building coalitions:
o   The ability to be self-assured and at ease with people in all types of social situations.
o   The ability to interact with others and establish personal connections with people.

Required Documents

Please ensure all relevant documentation is attached to your application. INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.

•   A detailed curriculum vitae and cover letter;
•   Certified copies (not older than 6 months) of qualifications (please provide the SAQA accreditation in the case of foreign qualifications);
•   A certified copy (not older than 6 months) of your identity document (ID);
•   Proof of registration with a Professional Body (if applicable);
•   A copy of your driver’s license (if applicable).
•   A service record of your current employer / last employer (only applicable to external applicants).