SASSA is Hiring a General Manager: Grants Administration (Re-advertisement)

SASSA is Hiring a General Manager: Grants Administration (Re-advertisement)

DEADLINE: 18 September 2023

SASSA is Hiring a General Manager: Grants Administration (Re-advertisement)

The candidate will manage the grant administration programme in the Region; Manage the operations pertaining to grant administration; Implement national norms and standards; Co-ordinate and integrate regional service delivery; Manage stakeholder collaborations; Ensure training of medical officers; Manage assessment processes; Implement policy regarding assessment of grants; Administer appeals arising out of rejected applications; Manage customer care; Implement national norms and standards.; Manage the call centre; Manage public queries; Initiate customer satisfaction surveys; Manage contracts with external service providers; Monitor and evaluate contracts and manage SLA’s of external service providers; Analyze the activities of helpdesks at paypoints to determine the quality of service delivery by external service providers; Provide advice pertaining to invoking penalty clauses pertaining to service delivery by external service providers; Manage the maintenance of beneficiary records and systems; Manage business processes on reviews, life certificates and lapsing; Manage intra and inter transfers of beneficiaries; Manage the Document Warehouse for all types of Grants files; Provide leadership in order to enhance the Unit performance and outputs of the Unit; Develop, Implement and Maintain policies and procedures; Ensure adherence to policies and procedures; Implement Risk Management Strategies for the Unit and manage Audit findings; Ensure adherence to Section 57 (Responsibilities of other Officials) of the Public Finance Management Act (PMFA, Chapter 6, Part 3); Provide reports to management on matters within the Unit; Provide direction, advise and support to Regions on functional matters of the Unit; Manage resources and matters pertaining to staff; Manage the implementation of the Unit’s Operational Plan; Manage staff development; Manage attendance, staff conduct and discipline; Manage the Unit’s budget, expenditure and assets; Manage service level agreements if necessary; Manage Projects when required.

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