Umalusi is hiring: Junior ICT Infrastructure and User Support Technicians x2

Umalusi is hiring: Junior ICT Infrastructure and User Support Technicians x2

DEADLINE: 2023-03-17

Umalusi is hiring: Junior ICT Infrastructure and User Support Technicians x2


Requirements: • An appropriate 3 years Bachelor’s Degree/National Diploma (NQF Level 6/7) in Information and Communication Technology: Infrastructure and User Support Management or equivalent qualification. • 2 to 3 years of experience in the field of ICT infrastructure and user support management. • A minimum of at least two of the following industry-recognized certifications such as MCITP, A+, N+, Security +, Azure Administration, and ITIL. • 1 to 3 years of experience in ICT Service Management. • Good communication, problem-solving, ICT infrastructure support, and customer relationship skills. • Advanced competence in M365 office suite (e.g. MS Word, MS Excel, and MS Access). • The successful candidate must be adaptable, disciplined, self-confident, able to work independently and under pressure, and ability to work with a diverse team. • Good writing, communication, and interpersonal relationship skills are essential along with experience in database administration and management, and service level agreements management will be an added advantage. • Day-to-day support of the business and resolution of any incidents. Maintenance of existing technologies.

Duties & Responsibilities

To provide Local Area Network and Desktop Support Services. • To provide support to SITA transversal systems and projects. • To provide technical advice to Supply Chain Management and users on ICT equipment. • Provide notebook and mobile devices (iPads and tablets) support. • Monitor and perform health checks on the network. Analyse and resolve technical problems on the network. • Perform configuration management on the network. • Administer the entire Microsoft Network Environment. • To assist in administering the Microsoft Active Directory and all related systems and services. • Assist in managing the Storage Area Network and maintenance of servers. • Ensure the security and privacy of networks and computer systems. • Provide orientation and guidance to users on how to operate new software and computer equipment. • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.). • Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. • Develop and maintain local networks in ways that optimise performance. • Ensure that the necessary network services are available to officials when required to perform their duties. • Provide technical support to the customers/end-users and solve their problems. • ICT helpdesk services by providing first-level contact and conveying resolutions to customer issues; Register incidents, classify and be able to prioritise; escalate unresolved queries to the next level of support. • Provide communication to clients regarding the progress of incidents; and Track, route and redirect problems to correct resources.

Notes and how to apply?

Enquiries: Ms Olga Matlala or Mr Tumisho Manaka at (012) 030 0735. To apply for this position, submit a cover letter quoting the relevant reference number and a detailed Curriculum vitae to the following E-mail address: [email protected] . Failure to provide sufficient information on your detailed Curriculum Vitae will result in your application being disqualified. Closing Date: 17 March 2023. Communication will be limited to shortlisted candidates only.s Umalusi encourages dynamic and competent males and people with disabilities to apply in line with employment equity practices. Umalusi reserves the right not to fill this position.

Click here to visit the official website: Junior ICT Infrastructure and User Support Technicians x2



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